FAQ's - General Questions
Yes! That is what we do every day and have done for thousands of satisfied clients already. Our standard service includes moving all the furniture in your room, collecting the rug, and putting everything back just as it was. After your rug is cleaned, we place it back in your room and move all the furniture into place again. We will make the extra effort to move around any furniture sitting on top of your rug, and also make sure your rug is positioned perfectly in your room after cleaning.
The appearance and quality of an Oriental area rug can truly shine through with the proper care and cleaning. Such an item of beauty and luxury must be maintained properly for long-lasting enjoyment. We offer several area rug protection options in order to greatly reduce the effects of wear on your rug. The following Oriental rug care and maintenance information is a fundamental step in preserving the longevity of your fine Oriental rug. We offer the following rug protection services: Area Rug Moth Repellent Moth larvae consume wool and silk fibers and threaten the beauty and longevity of your fine Oriental rug. Prevention is the best method of protecting it from damage. We apply a moth repellent solution that will help deter moths and their larvae. It is best to professionally clean the rug prior to applying moth repellent. Rug Fiber Protectors When you spill something on most unprotected carpets, the fibers absorb the liquid, creating stains or odors. Applying a fiber protector delays soiling and helps prevent stains from becoming permanent. It is safe, non-toxic and provides equal protection on various natural and synthetic Oriental rug fibers such as wool, silk, cotton, sisal, nylon, rayon, olefin, polyester, acrylic, and various blends.
We have several master weavers on staff with decades of experience. Through our professional repair and restoration services, We have repaired 1000’s of rugs with all types of damage.
Here are the different repair services we offer:
- Fringe Repair: If your rug fringe has been damaged we can either reconstruct new fringe or sew artificial fringe on to your rug.
- Rug Binding: If the ends of your rug has unraveled in time and falling off, we can secure ends and put new binding to the ends.
- Overcasting: If the sides of your rug have worn off, or if it has come apart, we can put it back together like its original condition.
- Hole repair: We can repair holes of all different shapes and sizes. We fix rug holes by filling in the missing foundation, inserting new pile, and matching the original design of your rug.
- Rip repair: A rip in your rug happens when the foundation wears out and breaks apart. This typically happens with antique rugs which have had a lot of traffic over time. We secure these rips and prevent new rips from appearing in the future.
- Complete restoration: From simply trimming the fringe short to repairing the damage to an antique rug, we offer complete restoration of Oriental rugs.
Yes, we can! There are a number of different ways we can customize your rug. This includes, for example, tea-washing the fringe, cutting fringe short, or dying over certain colors to match your preference. Call us or visit us today to learn more about our customization offers.
No, because dry cleaning is damaging to your rug. For the most part rug fiber is like your hair, a natural fiber that has lanolin. Lanolin, also called wool wax or wool grease, is a wax secreted by the sebaceous glands of wool-bearing animals. Lanolin used by humans comes from domestic sheep breeds that are raised specifically for their wool. This lanolin is the rug’s protective layer to prevent stains and repel dirt and dust. Dry cleaning a rug is like damaging your hair– it takes the oil out of the fiber, and like your hair, it then becomes brittle and starts breaking and falling apart. While your hair grows back over time, your rug will be damaged permanently. Taking your rug to a dry cleaner is no different than taking your fur coat to a car wash or taking your diamond ring to the welder for repair– it’s a dangerous choice for an important investment.
Yes. Water spills, leaks, or flooding can cause damage to your rug. And over a period of time, moisture can lead to mildew, which has an unpleasant musty smell. This is the primary cause of bad odor in your rug. Mildew can be found on many different surfaces. It is a thin black or sometimes white, growth produced by mold. Molds are simple plants belonging to the group known as fungi. Though molds are always present in the air, those that cause mildew need moisture and certain temperatures to grow. Due to the fibers present in your rug, they can easily attract and hold dust as well as moisture. Mildew can cause permanent damage to your rug by breaking down the foundation. If caught early on, we can clean the mildew and mildew odor. However, if the mildew is very deep in the foundation of the rug, we will need to examine it to see what we can do next.
Yes! Fringe often wears off or gets torn or untied due to heavy foot traffic or vacuuming. Today’s vacuums have strong suction that often pulls on rug fringe and weaken the cotton fiber. As a result, the fringe falls apart. Another issue is the fringe unraveling and loosing knots. Once the knots come undone, your rug ends can start to unravel, greatly decreasing its value. The fringe really is the foundation of your rug and for the most part, it is made of cotton. 95% of the time this cotton fringe is beige, very few fringes are colored and even fewer are a wool base. If you purchased a rug with stark white fringe, this is an indication that the fringe was heavily bleached. Oxidizers and bleaches used to whiten the fringe can weaken the cotton fiber. Depending on the strength of the bleach solution and overall condition of the rug, the damage could be light or severe. We have experts on staff who will do an inspection before cleaning your rug fringe to ensure it is treated properly.
In most cases, we can have your rug completely clean within four business days. However, if your rug needs extra attention, such as stain removal, it may take longer. We’ll let you know immediately if the process will take longer than the average cleaning. We also offer emergency speedy rug cleaning at an extra fee.
Pet Deterrent Cats and dogs love rugs, especially hand-made rugs with virgin wool. No doubt you want to keep them from damaging your investment.For more information view our information on cleaning rugs with pet stains and odor removal If your are purchasing a new rug, once you have placed your rug in your room you can spray a pet deterrent formula around your rug. These sprays are available at pet stores and are virtually undetectable to the human nose, yet have a very undesirable scent for your pet. Your pet will not like the odor and will not come close to the rug. An old method is to spray regular black pepper or cayenne pepper generously on your rug. For the first week your pet will try to investigate the new rug, likely to either chew on it or mark it, but sniffing the pepper will condition them to stay away.
If the stain in your rug did not come out in the suggested procedure described in our stain removal guide please contact us for pick up or bring your rug into our facility. We will give each stain special attention to identify the source and conduct the proper procedure for stain removal. This is usually a very lengthy process, and requires various methods of stain removal. Not removing the stain will cause the devaluation of your rug.
For a household with light traffic, we recommend cleaning your rug once every two years. For a household with children, we recommend an annual cleaning. The reason we recommend regular cleanings is because your rug acts as the biggest air filter in your home. According to many studies (like the one linked below) rugs trap debris, dust, allergen, molds, bacteria, and all kinds of air pollutants. Every time a rug is walked on, it traps dirt and debris. And every time you open a door or window, your rug collects allergens, pollen, and other particles from the air. While these particles are not visible to the naked eye, they are there in your rug’s fibers. Today we know that 50% of illnesses are caused or aggravated by indoor pollution. That means cleaning your rug not only increases its lifespan, but it’s also good for your health.
Your rug acts as the biggest air filter in your home, trapping debris, dust, allergen, molds, bacteria and all kinds of air pollutants. Just consider the following statistics: 75% of people do not remove their shoes when walking on a rug after being outside. 80% of debris, dust, allergen, molds, and bacteria in the average American home is brought in on the bottom of people’s 90% of people admit to dropping food on their rug while eating (which causes bacteria). Up to 2000 dust mites can live on every square inch of your rug. After 2 years without proper cleaning, your rug is 4000 times dirtier than your toilet Not only will getting your rugs cleaned regularly to ensure they maintain their appearance, but it is also vital for a healthy, clean home.
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