Covid19 Update

HOW WE ARE HANDLING COVID-19

Everything you need to know about our delivery and pickup process/experience during the Coronavirus (COVID-19) outbreak.

Most importantly, Khazai values your safety. We take your safety as well as our employees very seriously during this time of crisis. Furthermore, we still strive to provide exceptional customer satisfaction when cleaning your rug. As a result, we will not change even with uncertainty regarding COVID-19. But, we would like to outline the steps and precautions we are taking to keep everyone safe!

Social Distancing (Contactless Delivery)

To protect the health and safety of our customers, employees and the public in general we will implement social distancing and contactless delivery. This will be in certain situations or when directly asked for. We are here to serve you. We are here to learn and listen. Here is an outline of our process and what we will continue to practice until the COVID-19 virus subsides.

  1. We will keep our distance from you and your loved ones. This means staying 6 feet from our own employees. (Contactless pick-up and delivery ) 
  2. Masks, gloves and foot covers will be worn at all times when picking up or delivering a rug.
  3. We will not have any direct contact with a customer. (Furthermore, paperwork for any service completed can be done digitally.) 
  4. Once delivery is completed, employees alike are practicing good hygiene techniques. This is being done by sanitizing their hands in a 70% alcohol solution or washing their hands if a lavatory when available. We care about your safety.
  5. Signatures will not be necessary. A photograph of the service order will be taken instead showing proof of delivery/services completed.
Times are changing and we’re not afraid to adapt. Most importantly, we ensure your health is of top concern.

Experiencing Symptoms?

If you are experiencing symptoms of COVID-19, or are feeling ill, please call and reschedule your appointment. If you currently have an appointment we will honor any pricing. We will be more than happy to clean for you once everyone is feeling better.

Special Requests

We strive to take care of any certain requests or questions you may have. Such as alternative delivery options or if you would like us to hold a completed order until a later date. It will not be a problem at all just give us a call or send us an email and we will do everything we can to accommodate every individual situation. Feel free to reach out with any additional concerns you may have, and we will get back to you in at least 24 hours. Thank you.

Additional Delivery Team & Health Safety

Our main goal here at Khazai Rug Cleaning is to provide excellent customer satisfaction that’s why we are also implementing new safety requirements for all of our employees to protect our employees and customers alike. All employees are practicing social distancing as well as washing their hands when exiting and returning to the store and using plenty of hand sanitizer as well throughout the day. All of our employees have not been anywhere outside the United States in the past 90 days. We are also asking that if any employee exhibit any signs of sickness to please stay at home and quarantine themselves for at least 14 days. At Khazai Rug Cleaning we have the upmost concern when it comes to the health of the nation that’s why we are doing our part in implementing these new health and safety guidelines to keep everyone safe! 

Special Requests

We strive to take care of any certain requests or questions you may have. Such as alternative delivery options or if you would like us to hold a completed order until a later date. It will not be a problem at all just give us a call or send us an email and we will do everything we can to accommodate every individual situation. Feel free to reach out with any additional concerns you may have, and we will get back to you in at least 24 hours. Thank you.

Get your Rug sanitized today