Sophia and the gentlemen who accompanied her to pickup several rugs from our home provided me with the highest level of customer service I could imagine.
I decided to use Khazi for cleaning my oriental rugs after following them on social media and reading reviews. I called for service after receiving an email coupon and I am thrilled that I did. I expected to have my rugs rolled up and removed for cleaning. What I got was a completely professional experience as Sophia guided me through the Khazi cleaning experience. She inspected the rugs,made suggestions on repairs and fringe trimming, and educated me on the cleaning process. After inspecting all the rugs and carrying them to their van, the gentleman that accompanied Sophia carried my old carpet pads to our curbside for garbage pickup.
Our cleaned rugs were returned on the day and time that was agreed upon and again Sophia was accompanied by a gentleman who carried the rugs. The rugs look as beautiful as the day they were purchased. My large, heavy rugs were placed without using pads. Because of the size, they will not move. This suggestion saved on my final price.
Finally, I asked if one of our rugs that was not cleaned could be moved to a different room. This involved moving it up a flight of stairs. YES was the answer.
My advice is to call Khazi. Don’t hesitate. You’ll be happy you did.